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KEY CUSTOMER CENTRE LEADERSHIP ROLE

ReturnToWorkSA

ReturnToWorkSA (RTWSA) is a statutory authority responsible for insuring and regulating the South Australian Return to Work scheme.  The organisation provides insurance that protects South Australian businesses and their workers in the event of a work injury.

RTWSA’s mission is to provide a desirable, affordable and durable recovery and return to work insurance scheme for South Australia that reduces the social and economic costs of work injury.

Reporting to the Chief Operating Officer – Insurance, the Manager Premium Services is accountable for providing excellent service to SA employers and supporting them to understand and meet their legislative obligations to pay their insurance premium.  Key responsibilities of the role include:

  • delivering an efficient and effective customer service centre which supports employers through the registration, classification and collection cycle;
  • leading a program of continuous improvement to ensure that processes, services, and systems are lean, effective and efficient, and that the customer is at the heart of everything we do;
  • leading and motivating the Premium Services team of around 30 people and effectively fostering a culture of professional excellence and innovation;
  • maintaining and reviewing the premium model in collaboration with financial modelling; and
  • maximising premium collection through effective and respectful debt collection activities.

Applications are encouraged from appropriately qualified and accomplished individuals who can demonstrate a successful track record in mid-level leadership within a medium to large entity.  Whilst an understanding of workers compensation insurance may be an advantage, applications are strongly encouraged from customer focussed leaders from comparably complex and regulated domains.  Amongst the attributes sought are strategic and innovative thinking, highly developed communication skills, strong leadership abilities, strong ICT and commercial acumen and sound stakeholder engagement and change management capabilities.

This is a rare opportunity for a versatile and contemporary leader to join and add value to the customer journey with a vital South Australian entity.  

For further information on our client, please visit rtwsa.com

Applications should be addressed to Andrew Reed and Bernie Dyer.  Please click on the Apply Today button to submit your application.

For a confidential discussion, please call (08) 8100 8849.

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