Positions

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St John Ambulance Australia SA Ltd has been serving the South Australian community since 1885 and internationally is part of a wider organisation with a long and honourable history.  It is a self funding charitable organisation supporting the wellbeing of South Australians and assists tens of thousands of people across the state each year through the delivery of event health services, first aid training and products, and social inclusion programs.

Reporting to the Chief Executive Officer and working alongside the Chief Commercial Officer and Chief Operating Officer as part of a tight knit executive and with close links to the highly experienced Board, this broad role is accountable for customer satisfaction, loyalty and advocacy along with leading and ensuring implementation of the short and long term profitable growth strategy and activities. Supported by a team of specialist managers across the marketing, lottery and fundraising discipline, this role facilitates ownership of customer experience excellence throughout St John SA and upholds alignment to strategic customer segments’ expectations and goals.

The position will be critical in ensuring brand presence and clarity, delivering new revenue streams, achieving continuous improvement, disseminating key marketing and associated messaging while maintaining relationships with a wide range of internal and external stakeholders.  Oversight of the St John Ambulance lottery is also a paramount responsibility.

Applications are encouraged from professionals with proven experience in senior marketing, communications and fundraising roles paired with comprehensive knowledge of fundraising CRM systems.  A strong background in customer and donor research and analytical techniques, strategy process improvement, human-centred design and performance management will be necessary for success in the role.  A consultative management style which respects and values staff and volunteers is essential as is warmth, empathy, good humour, integrity and the credibility necessary to inspire others to follow.

This is a rare chance to combine a commercial marketing brain with a social heart and make a career defining contribution to a well respected and community focussed entity.