Positions

Elders Insurance Services – Gawler, Barossa & Clare Valley

Newly created role leading operational excellence

Support delivery of high quality, community focussed insurance

Elders Gawler, Barossa & Clare Valley Insurance Services is a leading provider of personalised insurance solutions owned and operated by seven highly respected local Elders Insurance Agents.  With deep community roots, a strong customer focus and the trusted backing of the Elders Insurance brand and franchise network, the group operates across three branches, including the Gawler, Barossa and Clare Valley locations.

This newly created leadership role supports the ongoing growth and operational maturity of the business.  Reporting to and working closely with the Business Partners and based out of the Gawler office, it will lead the development, coordination and enhancement of high quality operational processes, systems and team capability across all branches.  Responsible for embedding operational excellence and providing strong leadership and coaching to the business support team, other responsibilities include:

• driving operational management and efficiency through developing, refining and maintaining best practice processes, systems and workflows;
• providing leadership, coaching and development to staff to ensure consistent service levels, strong team culture and high performance;
• overseeing and enhancing compliance frameworks, policies, procedures and reporting to ensure compliance and franchise requirements are met;
• developing and managing operational, sales and performance reporting, dashboards and insights for informed decision making;
• overseeing systems, data integrity, CRM usage and workflow improvement to streamline operations;
• managing communications with stakeholders including the franchisor, industry partners and suppliers;
• improving customer experience through strengthened customer journeys, communication touchpoints and responsive processes.

The role will suit commercially astute, people focused operational or business managers with experience in insurance, banking, finance, professional services, practice management or other client and compliance focussed environments.  Insurance experience is not essential. Proven team leadership, strong business acumen, sound judgement, operational discipline and a commitment to service quality are required.  You will be confident leading staff, improving processes and systems, and balancing strategic and hands on work.  Excellent communication skills, initiative and the ability to manage competing priorities with a calm, engaging and professional presence is important.

If you are motivated to lead and elevate operations in a trusted, established and growing community focussed business, we welcome your enquiry soon.