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EXECUTIVE DIRECTOR, CUSTOMERS & SERVICES

South Australian Housing Authority

The South Australian Housing Authority (SAHA) is the custodian of a modern, sustainable, integrated and effective housing system.  The Authority acts to empower South Australians with housing choices, enabling improved life outcomes now and in the future. It manages over $10b in assets, provides housing and support for 60,000 public housing tenants and assists 25,000 people a year in private rental, making a significant difference to lives of South Australians.  A further 20,000 people are assisted through the homelessness support service network of providers.  SAHA also creates new affordable housing support for rental and home purchase and oversees regulation of the community housing sector.

Reporting to the Chief Executive and as a member of the Executive team, the focus of this role is to lead the execution and operational delivery of SAHA’s housing and tenant management agenda to its diverse customer base.  Key responsibilities include:

  • delivering a customer-focussed state-wide housing service that meets customer needs, including a specific responsibility for the delivery of Aboriginal housing programs;
  • ensuring that housing and tenant management is executed in practice and that customer needs are identified and feed into strategy and program design;
  • leading a large division of staff through significant change to ensure business transformation initiatives and organisational culture change programs are implemented and achieved at the service delivery level;
  • improving service performance and reporting outcomes to the SAHA Chief Executive and Board.

Applications are invited from experienced executives, with superior communication, negotiation, change management and strategic thinking skills.  Extensive leadership experience, including a demonstrated ability to set direction, delegate, drive performance and develop capacity and capability for a large workforce will be critical.  Pragmatism, resilience, intuition, sound judgement, drive and energy are also important qualities sought in what is a politically and socially sensitive context.

For a job and person specification, please click on the PDF icon above or below.

Applications should be addressed to Justin Hinora. Please click on the Apply Today button to submit your application.

For a confidential discussion, please call Justin or Lucy Dinnison-Mitchell on (08) 8100 8849.

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