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SALES LEADER - CALL CENTRE ENVIRONMENT

sonnen Australia

About the Company

sonnen believes clean, affordable, and reliable energy for all is one of the greatest challenges of our time. sonnen is a proven global leader in intelligent energy management solutions that provide greater energy control for residential customers – contributing to a cleaner and more reliable energy future. sonnen has won several awards for its energy innovations and sonnenBatterie products, including Fast Company’s Top 10 Most Innovative Companies in Energy, the 2017 Zayed Energy Innovation Award, MIT’s Technology Review’s 50 Smartest Companies in 2016 and Global Cleantech 100 for 2015-2017. It is with great excitement that sonnen has recently opened its major home battery manufacturing plant in Elizabeth, South Australia. The plant is expected to produce 10,000 batteries a year for households in Australia, New Zealand and the Asia Pacific.  With the recent launch of the Home Battery Scheme, up to 40,000 households in South Australia will be eligible for subsidies to install sonnenBatterie systems under the $100 million government rebate scheme. In addition to manufacturing, the Elizabeth site will also accommodate sonnen’s Australian headquarters and its central Asia Pacific shipping facility.

The Role

What a time to join the sonnen family!  This is a unique combination of an exciting greenfield start-up with the stability and backing of a strong, established, and rapidly growing international business. sonnen seek an experienced sales leader to drive sales through its inbound and outbound call centre, based at the Lionsgate Business Park in Elizabeth.

With a focus on ensuring outstanding service delivery to customers, the Call Centre Sales Manager will be responsible for the establishment, growth and ongoing management of the sonnen call centre, including establishing KPI’s and transparent performance reporting systems which motivate and reward individual and team success.

The call centre team (8-12 staff) is the first point of contact dealing with inbound telephone enquiries from customers Australia-wide, engaging with customers and solar retailers over webchat and driving outbound calls to convert leads into orders.

The role will work collaboratively with technical call centre staff (providing post sales installation support) to ensure a seamless customer experience.

Skills and Experience

Passion is a word you will hear a lot at sonnen.  You may ask why?  sonnen is passionate about making a difference and working with likeminded people.  That is what makes them a success.  Your passion and motivation for this role will be key.

To succeed, you will need to be a passionate and innovative sales leader/coach who thrives on new challenges, with a natural ability to inspire, develop and reward individual and team performance. You will be confident in building and optimising processes to maximise lead generation and conversion rates.

sonnen seek a sales professional capable of leading a small call centre team. Call centre experience will be advantageous, but is not essential.

Applications are sought from appropriately qualified sales leaders comfortable operating in a fast changing environment with minimal direction from above. Extensive direct sales leadership experience, ideally in an outbound call centre environment is preferred. Knowledge of call centre operations and systems, with the ability to develop strategies supporting the sale of technically complex products or services to the end consumer, will be important but not essential.

Culture

sonnen has invested in South Australia and this is your opportunity to invest in the future of our state and the renewable energy sector.  Are you a lateral thinker?  An idealist?  A visionary?  A free spirit?  A world changer? Then you are a sonnenWarrior.  You determine your own future.  You never content yourself with what is.  You love innovation, and let yourself be inspired and enthuse others.  You network with people openly, here and now.  You are a radiant bundle of energy.  The sun (or Sonne as it is known in German) always shines on your face.  This is the essence of sonnen – have big goals and tackle opportunities clearly and cleverly.

For further information on our client, please visit sonnen.com.au 

Applications should be addressed to Justin Hinora. Please click on the Apply Today button to submit your application.

For a confidential discussion, please call Justin or Lucy Dinnison-Mitchell on (08) 8100 8827.

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