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MANAGER BUSINESS ANALYSIS & IMPROVEMENT

Bedford Group

For over 70 years, Bedford has been changing the lives of people with disability through employment, training and life skills development.  Dedicated professionals work tirelessly to create an environment and opportunities for people with disability to be valued and productive contributors to our community.  Bedford is the second largest employer for people with disability in Australia, providing a range of services for over 1,300 clients across 18 sites in South Australia. 

Recognising an opportunity to enhance efficiencies within its client services, operations and finance functions, Bedford is migrating its ERP/CRM to an upgraded cloud equivalent.  Reporting to the Chief Finance Officer and consulting widely both internally and externally to ensure project deliverables, this newly configured key role will lead the optimisation, analytical development functions and delivery of Bedford’s new CRM.  The secondary phase will focus on strategy and transforming the existing business operation to adapt to a changing service model to deliver a better client experience through its technology.  In addition, the role will be critical in ensuring systems support the development of the sales function, client pipeline and new product offering to support business growth through a strategic and targeted sales strategy.  Continuous improvement and review of all business critical ERP/CRM functions will be central to its ongoing success.

Applications are encouraged from commercially savvy individuals with experience in a CX environment, a strong understanding of design thinking principles, and familiarity with a highly regulated sector. Strategic thinking, understanding of business models and change management, high level interpersonal skills, and a genuine affinity for the people living with disability will also be important.

This is a rewarding opportunity to add value to this trusted and highly respected organisation making a genuine difference in the community. 

For a job and person specification, please click on the PDF icon above or below, and for further information on our client, please visit bedfordgroup.com.au 

Applications should be addressed to Andrew Reed.  Please click on the Apply Today button to submit your application.

For a confidential discussion, please call (08) 8100 8827.

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