Credit Union SA is one of South Australia’s largest credit unions, with over 50,000 people trusting it to provide their everyday banking needs from savings accounts to home loans and, with $1b in assets, it helps South Australians do more with their money. Being customer owned and locally based, Credit Union SA is dedicated to delivering valued and competitive financial services to South Australians and is poised for further growth.
The Performance Manager, based at the Credit Union’s Member Experience Centre in the Adelaide CBD, will lead a frontline team which encompasses face-to-face engagement as well as phone based and digital interactions.
Working alongside an existing Performance Manager, they will be responsible for the preparation and implementation of strategic and operational plans for team success by identifying opportunities and delivering on expected outcomes.
Other key aspects of the role will focus on customer interaction and experience, leading a high performance sales and service team and coaching team members to ensure their continued development and performance.
This important role will also be accountable for:
- the sales performance of a multi-functional team and the achievement of required outcomes;
- creating a business development plan to drive new member acquisition, end-to-end member experience, and service delivery for the team;
- the planning and execution of staff competency development through effective coaching and mentoring activities;
- effective portfolio management and growth through analysis of allocated products and services.
Applications are sought from appropriately qualified leaders with demonstrated experience leading large sales and service teams in a fast paced, dynamic customer facing or contact centre environment. You will be a highly motivated and engaging coach and leader with a natural ability to inspire, develop and reward individual and team performance. Previous experience in financial services is not essential. This is a leadership role offering the opportunity to contribute to the success of others and ensure positive customer outcomes in a member centric environment.
For a job and person specification, please click on the PDF icon above or below and for further information on our client, please visit creditunionsa.com.au
Applications should be addressed to Andrew Reed. Please click on the Apply Today button to submit your application.
For a confidential discussion, please call Andrew or Christian Gaszner on (08) 8100 8827.